Consumer Credit Justice Call0161 974 3045

No Win No Fee claims experts

Complaints Procedure

If you're unhappy with our service, here's how to raise a complaint and what you can expect from us.

How We Handle Complaints

  1. 01

    Make your complaint

    Complaints may be made by email or post regarding any claims management service we have provided.

  2. 02

    Acknowledgement

    We aim to resolve complaints within 3 business days; if it takes longer, we'll send a written acknowledgement within five business days.

  3. 03

    Investigation

    Within four weeks we will send a final response or a holding response explaining why we need more time.

  4. 04

    Final response

    Within eight weeks we will send a final response outlining your right to appeal to the Claims Management Ombudsman if you remain dissatisfied.

Start Your Claim Today

All our claims run on a no win no fee basis. Get started today and take control of your claim.

Phone
0161 974 3045
Email
info@consumercreditjustice.org
Address
Suite 4, Prudential Buildings, 61 St Petersgate, Stockport, SK1 1DH